Shipping policy

Last updated: 21 June 2026

Thank you for shopping with HOUR 08. This Shipping Policy explains how and when we process, dispatch and deliver your order. By placing an order with us, you agree to the terms set out below. This policy should be read together with our Terms of Service and our Refund & Return Policy.

All prices and shipping charges on our website are displayed in Australian Dollars (AUD).

Order processing

Orders are processed Monday to Friday, excluding public holidays. We aim to process and dispatch orders within 1–2 business days of payment being received and cleared.

During sales, product launches, restocks and peak periods (such as major holidays), processing times may be slightly longer. If we expect a significant delay in dispatching your order, we will contact you using the details you provided at checkout.

Please make sure your shipping address and contact details are correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If you notice a mistake, contact us as soon as possible through the contact form on our website and we will do our best to update your order before it is dispatched.

Delivery times

Estimated delivery time after dispatch is 5–10 business days.

Delivery time is therefore made up of our processing time plus the transit time above. Estimated delivery times are provided as a guide only and are not guaranteed. They begin from the date of dispatch, not the date the order is placed.

Some items may ship from our domestic or international fulfilment partners. Where an order contains multiple items, they may arrive in separate parcels and on different dates.

Shipping rates

Any applicable shipping charges are calculated and displayed at checkout before you complete your purchase. The amount depends on your delivery location and the items in your cart. Any free-shipping offers or thresholds, where available, will be shown on our website or at checkout.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available. Please allow up to 48 hours for tracking details to become active. If you have not received tracking information within a reasonable time after dispatch, please reach out through the contact form on our website.

Delays outside our control

We do our best to meet the estimated delivery times above, but we are not liable for delays caused by events outside our reasonable control. These include, but are not limited to, carrier delays, customs or border processing, severe weather, natural disasters, strikes, incorrect address details and other circumstances beyond our control.

Customs, duties and taxes (international orders)

For deliveries outside Australia, your order may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. We recommend contacting your local customs office for more information before ordering.

Lost, delayed or damaged parcels

If your parcel is significantly delayed, appears lost in transit, or arrives damaged, please contact us through the contact form on our website. Where a parcel arrives damaged, please keep all packaging and take photographs, as these help us resolve the issue with the carrier. We will work with you and the carrier to investigate and find a fair solution. Claims relating to damage in transit should be reported within 7 days of delivery.

Failed delivery and unclaimed parcels

If a parcel is returned to us because it was unclaimed, refused, or could not be delivered due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.

Questions about your order

For any questions about shipping, tracking or the status of your order, please get in touch through the contact form on our website. We aim to respond to all enquiries within 1–2 business days.